Deciding on a Purchase? Everyone loves to make a best purchase. You can write to Li to enquire anything about the article before making a purchase, such as availability, color and even actual size of an item. We are very flexible. Don't forget to check out our FAQ Corner, there is some good tips there...
Making Payment? If you are Singapore customer, you can make payment to us conveniently via DBS/POSB transfer. But if you enquiring from elsewhere, Paypal is available at a small charge.
Receiving your Purchase? All items on this site comes with FREE local postage. Li will ship your purchase on the next working day after payment is received. You can state your preferred shipping method such as normal mail (free), registered mail ($2.50) or even express, Li will follow your choice and to quote accordingly. Remember, you are responsible for the reliability of the mailing method that you choose.
Making Return, Refund or Exchange? Well, no one likes to go through these troubles, so challenge yourselves to make a smart purchase; you will own the item as soon as you make a payment. Exchange is possible, but to reduce this inconvenience, approach Li to help your pet to select the right size upfront.
Wholesales? Yes, Li welcome wholesales enquiry, just write to Li to find out more.